Frequently Asked Questions: Service
Q: What do I need to know before I come in?
A: Auto parts are not one-size-fits-all. Even if you have a general idea of what you want--for example, replacement windshield wipers--you might not know the specific part number for your car, truck, or SUV. Our factory-trained service technicians will help you find the specific part you're looking for. Most of the time, all they will need to know is your car's year, make, and model, and what kind of engine it has. So, for example, a 2003 Nissan Maxima.
The best piece of information you can have is your car's VIN (Vehicle Identification Number). The VIN identifies your car individually, and includes information about its trimline, options, manufacturing date, and where it was built. You can find the VIN on a sticker on the driver's side front door or doorjamb, as well as a plate on the bottom of the windshield on the driver's side (the plate is actually located on the dashboard, but it's visible through the windshield.)
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Q: Why should I have my car serviced at a dealership? Isn't that more expensive?
A: Hanlees Nissan's Service Department uses only Nissan factory-trained technicians and Nissan OEM factory parts. Our technicians are trained and certified specifically by Nissan. When you bring your Nissan into our dealership, we will check to see if your service is covered under warranty and take care of any recall issues. If you want the best service you can get from factory-trained technicians using Nissan-certified parts, equipment and procedures, you will want to come to our dealership.
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Q: What does "OEM" mean?
A: OEM stands for "Original Equipment Manufacturer." OEM equipment means that it is the 'official' part used by the factory when they manufacture a vehicle.
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Q: When is my next oil change?
A: If you are a returning customer, please give us a call or contact us online and we can check for you. Nissan recommends an oil change every 3,700 miles.
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Q: Why do I have to change my oil every 3,700 miles?
A: Nissan recommends changing your oil every 3,700 miles to properly maintain your engine. Over time, contaminants build up in the oil that can 'gum up' your engine. At worst, failing to change your oil can result in your engine seizing up. Keeping your engine properly lubricated with clean oil extends its life, makes it run more quietly, and maximizes its power and fuel efficiency.
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Q: What's the difference between synthetic oil and regular oil?
A: Synthetic oil is more expensive, but does not break down as quickly as standard oils. It also provides more protection during cold starts, which is when most engine wear occurs.
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Q: Why do I need 30,000-Mile service?
A: Our cars are exceptionally well-built, but any car requires maintenance. Every 30,000 miles, you should have your Nissan serviced. Your vehicle's fluids, such as oil, coolant, and transmission fluid, need to be drained and replenished. Your air and A/C filters need to be replaced. We also carry out a thorough inspection of your vehicle.
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Q: When do I need my tires rotated?
A: We recommend you rotate your tires every 7,500 miles.
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Q: Why should I rotate my tires?
A: Rotating your tires extends the life of your tires. A tire left on a specific wheel tends to wear down a specific part of its tread. Moving the tires to different wheels disperses the wear pattern to different parts of the tread, preventing the tires from wearing out as quickly.
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Q: When do I need my tires replaced?
A: This varies depending on what kind of tires you have, what kind of vehicle you drive, your environment, and your driivng habits. If you're wondering, it may be best to bring your car in for an inspection. We cannot overstate the importance of your tires. Because they are the point of contact between your car and the road, they are directly responsible for both your car's motion and your safety.
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Q: Why is my check engine light on even though my car doesn't seem to have anything wrong with it?
A: Have you checked your gas cap? Driving around with your gas tank uncapped can cause your check engine light to come on. If you have any doubts about your engine's condition, it is very important that you bring your vehicle in for an evaluation as soon as possible.
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Q: Do you do brakes?
A: Yes, and we will replace any necessary parts using only OEM factory equipment.
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Q: Do you service Infiniti cars?
A: Yes, our technicians and service advisors are also certified to service and repair Infiniti vehicles. Bring your Infiniti in today!
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